CANCELLATION POLICY

Last Revised: September 23, 2026

This Cancellation Policy explains how and when you can cancel a subscription, a consultation, or a placed order with Zaviwon, operated by Pao & Jo LLC, DBA Zaviwon. It works alongside our Terms of Service, Return Policy, and Privacy Policy, which are available on our site. If anything here conflicts with the Terms of Service, the Terms of Service control.

1. Subscription Cancellation

If you elect to subscribe to a product (the "Program"), you will receive one or more of our products every 3 months, at the subscription price advertised on the site, automatically and until you cancel. You may cancel, skip, or pause your subscription at any time.

Payment and shipping

By participating in the Program, you agree that we may send you additional regularly scheduled shipments and charge you WITHOUT OBTAINING ANOTHER PAYMENT AUTHORIZATION FROM YOU. These subsequent charges will be placed on the payment card or alternative payment method you provided when you enrolled in the Program or updated thereafter. You must provide current, complete, and accurate information for your shipping and billing accounts and must promptly update all information to keep your account current, complete, and accurate (for example, to reflect changes in shipping or billing address, credit card number, credit card expiration date, and security code). You must promptly notify Zaviwon if your credit card or alternative payment method is cancelled or no longer valid (for example, due to theft or loss). You agree that we will not be responsible in any manner for any overdraft charges, interest charges, late or other fees, or damages (including consequential damages) you may incur as a result of charges placed on your payment card or alternative payment method. Shipments sent to the address of record are deemed complete upon shipment; we are not responsible for your failure to receive a shipment sent to your address of record in the event you have moved or for any other reason. You can skip, pause, or cancel your subscription at any time in your online account or by contacting us at hello@zaviwon.com.

Changes to your account or cancellation

The subscription will remain in effect until you cancel it. If you wish to cancel your participation in the Program and discontinue shipment of future products, you may do so in your account or by contacting us at hello@zaviwon.com. You may also skip a shipment or pause your subscription at any time by logging into your account and following the prompts.

  • If you skip a shipment or pause your subscription before your next recurring payment is charged, we will cancel the next scheduled delivery and your payment method will not be charged for the skipped shipment or until your paused subscription resumes.

  • If you skip a shipment or pause your subscription while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), we will continue to process your order for that period and skip or begin the pause during the following subscription period.

  • After your skipped shipment or your pause concludes, we will automatically re-start your subscription deliveries unless you skip the next shipment, pause, or cancel your subscription.

  • Skipping a shipment or pausing your subscription does not cancel your subscription.

Price or program changes

We may, in our sole discretion, change the price of any product offered via subscription. If there is a change to a product price, or any other material change to your subscription, we will notify you before the change is implemented and you will have an opportunity to cancel your subscription. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION.

Our rights

We may, in our sole discretion, terminate your participation in the Program at any time without notice to you. We reserve the right to refuse or discontinue the automatic provision of products to anyone at any time in our sole discretion.

2. Consultation Cancellation

You can book a one-on-one consultation with us through our scheduling tool (cal.com). Appointments are limited, so please cancel or reschedule as early as you can.

  • Full refund. If you cancel at least 48 hours (2 days) before your scheduled appointment, you will receive a full refund of your consultation fee.

  • Within 48 hours. If you cancel less than 48 hours before your appointment, the fee is non-refundable; however, we are happy to reschedule your session once at no extra charge, provided you contact us before the original appointment time.

  • No-shows. If you do not attend and do not notify us in advance, the fee is non-refundable.

To cancel or reschedule, use the link in your booking confirmation email or contact us at hello@zaviwon.com. Approved refunds are issued to your original payment method, typically within 5–10 business days.

3. Order Cancellation

You can cancel a standard (non-subscription) order within 15 minutes of placing it. Because orders move quickly into processing, the 15-minute window is the only time a cancellation is guaranteed.

  • Within 15 minutes. Email hello@zaviwon.com as soon as possible with your order number and "Cancel Order" in the subject line, or cancel from your account if the option is available. If we catch it before it ships, we'll cancel the order and refund your original payment method in full.

  • After 15 minutes. The order enters processing and can no longer be cancelled. Once you receive your order, our Return Policy applies — please review it on the site for details on damaged, wrong, or unopened items.

If we cancel an order you've already been charged for (for example, due to a pricing error, an out-of-stock item, or suspected fraud), we'll issue a full refund to your original payment method.

4. Refund Timing

Approved refunds are issued to your original payment method, typically within 5–10 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

5. How to Reach Us

Questions about cancelling a subscription, consultation, or order? Email us at hello@zaviwon.com — we're happy to help.