Shipping Policy

Last Revised: September 23, 2026

We currently ship within the United States, including U.S. territories, APO/FPO/DPO military addresses, and P.O. boxes.

Where we ship

Orders ship from our facility in Coral Springs, Florida. We do not currently offer international shipping through our standard checkout. If you are outside the United States, email hello@zaviwon.com with your country and the products you are interested in, and we will let you know whether an international arrangement is possible.

Processing time

Orders typically ship within 1–3 business days. Orders placed on weekends or holidays ship the next business day. "Business days" exclude weekends and U.S. holidays.

Shipping methods, rates, and delivery estimates

We ship via USPS Ground Advantage. Delivery typically takes 2–6 business days after your order leaves our facility, depending on your location.

Weight-based shipping. Shipping is calculated based on the weight of your order and your destination. Shipping costs, and the exact rate is shown at checkout before you pay.
Shipping rates, carriers, and delivery times are subject to change. The rate shown at checkout at the time of your order is the rate that applies.

Order cutoff

Orders placed by 11:59 PM ET typically begin processing the next business day. This is an estimate, not a guarantee.

Tracking

Once your order ships, you'll receive a shipping confirmation email from hello@zaviwon.com with a link to track your package. If you do not receive tracking within 3 business days of your order, check your spam folder, then contact us.

Address accuracy

You are responsible for providing a complete and correct shipping address. We are not responsible for orders shipped to an incorrect or incomplete address you provided, or for packages returned or delayed as a result. If a package is returned to us due to an incorrect address, we can re-ship it once you confirm the corrected address; additional shipping charges may apply.

Multiple shipments

Occasionally, an order may ship in more than one package. If that happens, you'll receive a tracking number for each package, and you will not be charged extra shipping.

Lost, delayed, or stolen packages

Once a package is marked "delivered" by the carrier, Zaviwon is not responsible for lost or stolen packages. If your package is delayed, lost in transit, or arrives damaged, email hello@zaviwon.com within 7 days of the delivery date (or, for lost packages, within 7 days of the last tracking update) and we will help you file a claim or arrange a replacement or refund where appropriate.

Shipping and promotions

If a promotion or discount code applies to your order, shipping is calculated on the pre-discount subtotal unless the promotion specifically includes free shipping. Free-shipping offers apply only to orders shipped within the United States.

Damaged or wrong items

If your order arrives damaged or you receive the wrong item, email hello@zaviwon.com within 7 days of delivery with a photo of the product, a photo of the shipping packaging, and your order number, and we will review the issue and, when appropriate, provide a replacement or refund. For full details, see our Return Policy.

Contact

Questions about shipping? Email hello@zaviwon.com — we're happy to help.