Return & Refund Policy
Return & Refund Policy
Last Revised: September 23, 2026
At Zaviwon, our products are personal-care items made with care, and we're a small business that values sustainability — for our planet, our team, and your wallet. For those reasons, we do not accept returns or exchanges. Instead, we offer store credit so you can try something else from our collection. You keep what you ordered (gift it to a friend if it doesn't work for you), and you save a trip to the post office.
This policy works alongside our Shipping Policy, Cancellation Policy, and Terms of Service, available on our site.
No returns or exchanges
We do not accept returns or exchanges of any Zaviwon product, opened or unopened, due to hygiene, product-safety, and sustainability considerations. In place of returns, we offer store credit as described below.
Damaged, wrong, or defective items
If your order arrives damaged, you receive the wrong item, or a product is defective, email hello@zaviwon.com within 7 days of delivery with:
A photo of the product
A photo of the shipping packaging
Your order number
We'll review and make it right — typically with a free replacement or store credit, at no cost to you. If we ask you to return the item first, we'll provide a prepaid return label.
Store credit for product issues
If a product doesn't work for you, you can request store credit within 30 days of delivery:
Email hello@zaviwon.com with your order number, a description of the issue, and photos of the product. The product should be no more than 1/3 used.
We'll review and, if approved, issue a one-time store credit code for the cost of the product only (shipping is not included).
Enter your code in the "Discount Code" box at checkout. Any remaining balance must be paid with a valid payment method.
Store credit expires 30 days after it's issued and can be used toward any valid purchase during that time.
What's final sale (not eligible for store credit)
Subscription orders are non-refundable once charged. To skip, pause, or cancel future shipments, see our Cancellation Policy.
Promotional, discounted, and sale purchases are final.
Gift cards are final sale.
Consultations are governed by our Cancellation Policy, not this policy.
Refunds to your original payment method
We generally resolve issues with store credit or a replacement rather than a cash refund. A refund to your original payment method is issued at our discretion — typically when we cancel an order, or when a damaged or wrong item can't be replaced. When a refund is issued, it's returned to your original payment method, typically within 5–10 business days, and may take a few additional days to appear on your statement depending on your bank or card issuer.
Product reactions
Our products are personal-care items, not medical treatments, and results vary from person to person. If you experience an unexpected reaction, discontinue use and contact us at hello@zaviwon.com. For urgent or persistent symptoms, seek advice from an appropriate healthcare professional.
Policy abuse
We want to be fair to every customer. We reserve the right to decline store credit where this policy is used repeatedly or in a way we believe is abusive.
Order changes and cancellations
To cancel or change an order, subscription, or consultation, please see our Cancellation Policy, available on our site.
Contact
Questions about a return, refund, or store credit? Email hello@zaviwon.com — we're happy to help.